Reference

Privacy Policy

We collect only what we need to run your account, verify deposits and process withdrawals. Your bKash, Nagad and Rocket payment details stay encrypted, and you control what we keep.

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bd11 Privacy Policy
DATA PROTECTION

How We Secure Your Information

We encrypt payment data at rest and in transit, separate wallet transaction IDs from betting records, and limit internal access to the minimum staff who process withdrawals and verify accounts. Device fingerprints and session tokens expire after fourteen days of inactivity.

Encryption Standards

All bKash, Nagad and Rocket transaction details travel over TLS connections and sit encrypted in our database. We never store your wallet PIN or OTP codes, and payment processors handle card data on their own secure infrastructure, not ours.

Cookie Use

Session cookies keep you logged in when you switch between the sportsbook and slot lobby. Analytics cookies count page visits and help us fix broken flows. Marketing cookies remember promo preferences, and you can disable them in browser settings without losing account access.

Data Retention

We keep transaction logs and bet histories for six years to meet Bangladesh financial regulations, then archive or delete them. Marketing lists and device fingerprints expire after two years of inactivity, and you can request early deletion through account settings anytime.

Your Rights

You can request a copy of your data, correct outdated details, withdraw marketing consent or close your account and have personal information deleted. Contact support or use the Privacy Controls page, and we will walk you through the verification and timeline.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what information we hold, correct a detail or request deletion, contact our support team through any of these channels. We respond to data requests within seven business days and walk you through the verification steps.

Live Chat Open the chat bubble on any page and tell the agent you need privacy support. They will verify your account and forward the request to our data team, who reply within forty-eight hours with next steps.
Email Support Send your request to our support address, include your registered mobile number and briefly describe what data you want to access or delete. We confirm receipt within one business day and deliver the response or deletion confirmation within a week.
Account Settings Log in, tap the profile icon, then Privacy Controls. From there you can download a copy of your account data, turn off marketing messages or start the account-closure process without contacting support at all.

Privacy Policy FAQ

We collect your mobile number, date of birth, preferred currency and device details. When you deposit via bKash, Nagad or Rocket we also log the wallet transaction ID to match the payment to your account and prevent duplicate credits.

Yes. Log in, go to Account Settings, then Privacy Controls and tap Download My Data. We package your profile, transaction history and bet records into a file and email it within three business days after verifying your identity.

We retain bKash, Nagad and Rocket transaction logs for six years to comply with Bangladesh financial record-keeping rules. After that period we archive or delete them unless ongoing legal requirements demand longer retention for specific accounts.

We share wallet transaction data with payment processors so they can clear deposits and withdrawals. We do not sell your betting history, contact details or device information to advertisers or data brokers. Access depends on local law and eligible regions.

Open Account Settings, tap Close Account and confirm. We anonymize your betting records within thirty days and delete contact details within ninety days, keeping only the audit trail Bangladesh regulations require for financial transactions.

Session cookies keep you logged in. Analytics cookies track page visits to fix broken flows. Marketing cookies remember promo preferences. You can disable marketing and analytics cookies in your browser without losing account access, but session cookies are required to stay signed in.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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