Reference

Terms That Govern Your bd11 Account

These terms set out what you agree to when you open and use your bd11 account — covering deposits, withdrawals, sports betting, casino access, and how we handle your wallet activity.

Account Eligibility RulesDeposit & Withdrawal TermsbKash, Nagad, Rocket ConditionsSports Betting Rules ApplyService Access by Region
bd11 Terms That Govern Your bd11 Account
HOW WE HANDLE YOUR DATA

Account Security and Data Under These Terms

bd11 takes your account data seriously. Under these terms, we collect only what we need to operate your account — your registration details, transaction history, and session activity. We do not sell your data to third parties, and we retain your account records only for as long as required by our operational and compliance obligations. You have the right to request a copy of your account data or ask us to correct inaccurate records.

Data Retention

We keep your account records for as long as your account is active and for a set period after closure, in line with our obligations. You can ask us what we hold at any time.

Account Security

Your account is protected by OTP verification on login and withdrawal requests. Never share your PIN or OTP with anyone, including anyone claiming to be from bd11 support.

Cookie Use

We use session and preference cookies to keep you logged in and to remember your wallet choices. You can adjust cookie settings in your browser without losing account access.

Requesting Changes

To update your registered details or request data correction, contact support through live chat or email with your account ID. We'll confirm the change within two business days.

REACH OUR TEAM

How to Contact Us About These Terms

If any part of these terms is unclear or you have a question about how they apply to your account, our support team handles term-related queries directly. We aim to respond within one business day. You can reach us through live chat from inside your account, by email, or through our dedicated Bangladesh support line.

Live Chat Open your account dashboard and tap the chat icon to connect with our support team. Available during our published service hours for account and terms queries.
Email Support Send your query to our support address listed in your account settings. Include your account ID so we can match your question to your terms history.
Bangladesh Help Line Our Bangladesh support line handles account, payment, and terms questions in English. Check your account profile for the current contact number and available hours.

Common Questions About These Terms

These are the questions we hear most from account holders about how our terms work in practice. If yours isn't here, reach out through live chat or email.

Yes. The same account terms cover all sections — sports betting, live casino, slots, and crash games. Section-specific rules are noted where they apply, but the core account terms govern everything.

We notify you through your registered contact before any material change. Your continued use of the account after that notice period counts as agreement to the updated terms.

Our payment terms govern how funds move through your bd11 wallet. bKash, Nagad, and Rocket each have their own provider rules that sit alongside ours and apply to your transactions.

Access depends on your location and local law. These terms are written for eligible regions. If you're travelling, check whether our services are available where you are before placing bets or moving funds.

Contact our support team through live chat or email to request account closure. We'll confirm your remaining balance and the steps to withdraw any funds before closing.

You can request a copy of your data, ask us to correct errors, or ask what we retain. Submit your request through live chat or email with your account ID and we'll respond within two business days.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.